International Money Transfers for business, Business super for you and your employees, Enabling infrastructure energy and renewables, Supporting our Federal and State Government, Online security help guides for businesses, National Australia Bank Ltd Code of Conduct, September 2020: Text messages containing malicious software, September 2020: NAB-branded phishing email, June 2020: Text messages containing malicious software, June 2020: Emails containing malicious software, April 2020: Australian Government-themed phishing emails, March 2020: Mobile phone porting attempts, Key points to protect yourself against fraud. NAB is aware of current SMS phishing campaigns targeting customers. NAB is aware of current SMS phishing campaigns targeting customers. Australian Government | Australian Cyber Security Centre. In the face of this kind of attack, users and businesses can no longer rely only on basic anti-phishing technologies or even user education to combat phishing. Trade online from $14.95 and see your portfolio in NAB Internet Banking. If you have received a suspicious email or text message and have responded to it, please call 13 22 65 or contact your local branch immediately. Figure 5: Reference to external JavaScript in HTML attachment. Please forward it to phish@nab.com.au and then delete it. This leads to a fake NAB website asking for personal information and banking credentials. However, the base64 encoding in the URL is actually hiding suspicious code. Only after the user completes this page and clicks Continue will they be redirected to the legitimate National Australia Bank website. Please see an example below. If you have provided information on this type of call, please contact your local branch or 13 22 65 immediately. Always read an email carefully before taking any action. Even savvy users can be duped by campaigns like these, making more sophisticated anti-phishing solutions a necessity,” he said. Learn about the benefits of becoming a Proofpoint Extraction Partner. The attacker replaced ‘o’ in verification with a ‘circle’ to avoid detection by anti-spam filters which are designed to flag certain key words, allowing him or her to spam NAB customers with the phishing email. Figure 1: Sample phishing email from the recent NAB campaign. If this is not possible, ask them to video call you so you can inspect the item more closely. It’s the same as when you send a letter in the post; you can write whatever sender address you like on the back – it doesn’t have to be your real name or address.

Phishing emails often pretend to be from legitimate companies such as banks, courier companies, or government departments, and can contain links to fake websites. Only obtain finance from legitimate sources: It may be tempting to look for lenders with low rates or easy application processes, but make sure that any finance agreements are with accredited financial institutions. Like the NAB scam, the email contains several red flags including its use of plain-text and punctuation and grammar. Now you can get the top stories from Gizmodo delivered to your inbox. Hi NAB, I just received a scam text message asking me to follow a link because my account might be suspended. Energy Australia scam: Email scam uses the large database and established brand credibility of EnergyAustralia to lure victims into downloading a malicious file. However, the anchor tag also includes an onclick attribute which calls the OpenNewTab(1) function.

While this is a sensible precaution, the new breed of attacks like this fake NAB one make it increasingly hard for the recipient to make the right call and hit delete or report,” he said.

You can also visit the Scamwatch website for more information about other COVID-19 related scams. NAB will never ask you to confirm, update or disclose personal or banking information via a link in an email or text message. In 2019, Australians reported to the Australian Competition and Consumer Commission (ACCC) a loss of $61 million from investment scams. “NAB is aware of current SMS phishing campaigns targeting customers. If you receive a text message saying your superannuation fund is going to release your super, and you did not request this, contact your superannuation fund immediately.

Learn how to protect your computer from malware. Know your customers: Have a process in place to be able to identify your customers and fully understand the nature of the transactions they are looking to participate in. To help keep your computer safe we offer our customers free anti-virus software. Phishing attacks have come a long way from the Nigerian 419 scams that introduced many of us to the concept of phishing in the 1990s. Netflix email scam: Email tells users their account has been suspended in an attempt to trick them into clicking a link which leads to a Netflix-branded phishing page used to steal personal information. We have no NAB account. Try our Security Awareness Training content. Don’t be a victim of cyber criminals. The number is came from was +61434015957 I just thought you may like to know. After you send or hand over the item, they will cease communication without having paid you. It’s a constant cat-and-mouse game between hackers and cyber security experts, and as these types of scams become more sophisticated, a greater level of awareness and public education is required. If you receive a suspicious message, do not click on any links or attachments.

If it states “Your NAB secret code is xxxxx. It’s not just email anymore. The message claims to be from NAB and asks you to verify your billing information. Protect it.

For example, it might ask you if you are playing the game through an EA Play membership. Remember, criminals can use spell check too. The messages may appear to be a request to share photos or to download Adobe Flash Player. Easy access to your money with no monthly account fees. If you have sent funds based on a request received from a suspicious email: If you receive a suspicious message, do not click on any links or attachments. Telstra phone scam: Man hit with more than $10,000 in charges after scammers opened 10 mobile accounts in his name without his permission or knowledge. If you receive an email or text message and click on the links or attachments, your computer may be infected with malicious software which may allow unauthorised access to your accounts. Find out more about our policy and your choices, including how to opt-out. There are spelling and grammar error in the message I received, making it easy to spot as a phishing attempt. ATO email scam: Exploiting the well-established reputation of the government agency, the email scam tells the recipient the ATO is trying to contact them in regards to an undisclosed matter. Sign in to your account that has the ban or suspension, if you haven’t already. In this case, customers received emails with the subject "Yοur NAB accοunt requires … An invoice scam is when a business receives an emailed invoice from a supplier whose email account has been compromised by a criminal. If you’re purchasing an item, try to meet the buyer in person where possible. If you receive an email of this kind and click on the links or attachments, the malicious software may infect your computer and allow unauthorised access to your accounts. Warning: This is an unsafe/dangerous call and message. Below is an example of a text message stating there is a problem with a credit card, asking the recipient to call the number to protect their accounts. NAB will never send you an SMS asking for your password or send you a link to login to Internet Banking. Proofpoint is a leading cybersecurity company that protects organizations' greatest assets and biggest risks: their people. Figure 1 shows a sample of the emails in this campaign. Start your day with the NAB Morning Call Podcast, for the latest overnight key economic and market information straight from our team of experts. NAB is aware of current scam phone calls targeting Australians. NAB will assist you to remove the malicious software from your device, and confirm your recent payments to ensure they are valid. These lead to fake NAB websites asking for personal information and banking credentials. “These kinds of attacks are not the Nigerian 419 scams of old,” Mr Epstein said. 'SIM swapping' scam: Hackers can gain access to your bank account, email and social media with just a simple phone call to a mobile operator. NAB is aware of COVID-19 themed text messages circulating which contain malicious software or lead to phishing sites. NAB will never ask you to confirm, update or disclose personal or banking information via a link in an email or text message.

The Australian Competition and Consumer Commission (ACCC) has issued a warning regarding scam phone calls targeting Australian mobile numbers. Defend against cyber criminals accessing your sensitive data and trusted accounts. You can learn more by reading our mobile phone porting article. If you believe that you have paid money to an investment scam, please contact NAB immediately on 13 22 65.

Because text messages seem more personal, these messages are often not questioned in the same way as suspicious emails.

If you're unsure whether a telephone call has come from us, ask the operator if you can call them back and request their name / team extension number. NAB doesn’t accept responsibility for the operation of the website you’re being redirected to. ALWAYS directly type NAB's address to check your account! Stay in control of who accesses your information when browsing online with these simple tips. In reality, these emails contain links to lookalike file-sharing websites designed to steal your credentials, or download malicious software on to your computer. This could be a warning sign that your mobile phone has been transferred to another provider without your authorisation. These fraudulent text messages use the same tactics as phishing emails, often pretending to come from a legitimate company. If the unsuspecting customer logs in, they are then directed to a new page where they are prompted to fill in personal details including contact details, account information and credit card details. Engage your users and turn them into a strong line of defense against phishing and other cyber attacks. Please be aware you will not receive a personal response from phish@nab.com.au or 047 NAB 0003. Rather, once the user provides a username and password, they will be redirected to an additional fraudulent page to provide additional information: Figure 11: Fraudulent account information page using stolen bank branding. https://www.ag.gov.au/RightsAndProtections/Pages/default.aspx, How to identify spam and phishing messages. As soon as we identify new scams and phishing activity, we publish warnings and examples on our website so you know what to look for.

When making a funds transfer, the malicious software may manipulate the recipient bank account details. The first large-scale phishing scam has multiple variations, all of which have been painstakingly designed to look like official correspondence from NAB. The ACCC advises that these fake investment companies are proactively contacting Australians online or by phone, and claiming to be stock brokers offering investment advice, promotions, and hot tips or offering free investment seminars. Learn about the technology and alliance partners in our Social Media Protection Partner program.

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